Returns & Cancellations

At Sugar Crush Weddings we follow a straightforward customer service policy. We want you to be thrilled with your stationery because we are real people, always willing to help. If you are unsatisfied in any way, please contact us. ​In the event of an error on our end, we’ll fix it asap, no questions asked.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below:

Customer Approved errors. We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.

Printed Colours VS Screen Colour. We are unable to accept returns because your printed stationery does not match the colours you see on your screen. This is because all monitors and screens display colour differently and may not accurately represent how your order will print.
If you are concerned about colour, we highly recommend ordering a sample.
If for some reason you do not like the colours you chose, please contact us. We’ll be happy to work with you on a discounted reprint.

Cancelling after approval to print. Should you need to cancel or make a change after print approval, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs.

Returning personalised stationary or favours. Custom printed stationery or favours are not returnable. This is because custom printed items are created on a per order basis and cannot be resold.